We’re so sorry if you’ve had any issues joining a Puppy Academy class. Before contacting our team, there may be a couple of troubleshooting options you can try to get the issue fixed. 🔍

If you’re not able to join your class, please try via a different browser or device.

If your video or sound isn’t working, you’ll just need to allow permission within your browser settings. Don’t worry, you’ll only need to do this once.

If you’re still facing issues, one our Champions will be happy to look into this for you during our working hours. Please drop us an email to support@napo.pet or via our chat by opening the blue icon in the bottom right hand corner here. 💙

Our working hours are 9.00AM - 5.30PM, Monday - Friday, so we’ll come back to you during these times.

All classes will run each week, so if you’ve missed a class, you can book in again for the following week.