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How to speak with us
What's the fastest way to speak to a customer champion?
What's the fastest way to speak to a customer champion?

Messaging us in our chat window will get the fastest human response

Updated today

Chat with us! We've got a blue chat icon in the bottom-right of our website which our customer champions are answering every Mon-Fri from 10am-5:30pm. πŸ’¬
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If you need fast medical advice for your pet, then you can call FirstVet in your dashboard 24/7. πŸ“ž
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We don't yet pre-authorise emergency claims, so if you need advice at an emergency vet clinic, follow your vet's advice and we'll be there for you when they submit a claim through our vet portal after the treatment's been done. You can find out more about what you can do if you need a pre-authorisation here, and of course you can chat with us for emotional support.

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