You can easily find your policy reference number via your Napo Dashboard here.
Just follow the steps below:
Click on 'Policies'
Choose your pet's name
Look for the Policy number section, where you will see the reference number (e.g. HAR-XXX-0000-000)
You can also find your policy reference number on the Napo policy document that came with your confirmation email.
If you're still having trouble finding it, please contact us at support@napo.pet. Our Customer Champions will be happy to assist you further. 💙