You can easily find your policy reference number via your Napo Dashboard here.
Just follow the steps below:
Click on 'Policies'
Choose your pet's name
Look for the Policy number section, where you will see the reference number (e.g. HAR-XXX-0000-000)
All policy numbers start with either ESS, ADV, HAR or SER.
You can also find your policy reference number on the Napo policy document that came with your confirmation email.
If you're still having trouble finding it, please contact us via email or chat. If you are already speaking to us on email or chat, simply write ‘Ask a person’ to be directed to one of our Customer Champions. They will be happy to assist you further. 💙