Policies
What Napo covers and how our insurance works
51 articles
- What are your cover levels?
- Can I set the direct debit to come out on a specific day?
- How can I get cover for my other pet?
- Am I covered for diagnostic tests like MRI scans, X-rays, and blood tests?
- What's the waiting period?
- How to keep my premium cost down or downgrade/change cover level?
- How do I pay for my policy?
- Can I get a printed copy of my policy?
- When does my cover start?
- What's an excess?
- How much is my excess?
- What's co-pay?
- Is your policy a lifetime policy?
- When does my policy renew?
- Is there an age limit for my pet to be covered?
- Is my pet covered for pre-existing conditions?
- Is my multipet cover limit per pet or shared between all pets?
- If I claim, will my premium increase?
- Will my premium increase if I don’t claim?
- Do you cover complementary therapy treatments?
- How can I cancel my policy?
- Which cat breeds do you cover?
- Which breed should I pick from Napo's list?
- Can I change my policy start date?
- Do you cover neutering/spaying?
- Do you cover vaccinations?
- Do you cover intoxication?
- What breeds do you exclude from cover?
- How do I pay my excess?
- How do I log into my Napo dashboard?
- How can I find my policy number?
- Can I upgrade my cover?
- Why have you increased the excess?
- How to do a policy check?
- Can I change my excess?
- How can I pay for my policy?
- Can I change my pet's breed?
- Do I need to disclose pre-existing conditions before I purchase a policy?
- How do I waive the waiting period?
- How can I see my remaining cover limit?
- I’m switching from another insurer, do I still have a waiting period?
- Can I pay for different pets on different bank accounts?
- Getting a quote: Why won’t you accept my postcode?
- What are the inner limits?
- Can I change my pet’s gender?
- Can I change my pet’s age/DOB?
- Where do you offer cover?
- Getting a quote: What type of cat should I choose?
- When should I start my new policy with you?
- Why has my Third Party Liability cover been removed?
- I’ve already made a payment. Why am I getting emails saying my policy will be cancelled?