When you have already made a payment and then received a text or email saying your policy might be cancelled, there are generally two reasons why this could happen:
Your payment has been made but hasn’t been processed on our side and so is taking some time to reflect on our system.
You have made this month’s payment but you have missed a previous month’s payment and your account is in arrears.
To figure out which situation applies to you, you can check the current status of your payments in your payment history on your dashboard.
As long as you don’t see any failed payments in your payment history then it’s likely just your current payment has taken a while to reflect on our system. Once the payment settles, your policy will remain active and the cancellation notice will no longer apply.
Your payment should update in our system shortly, but you can monitor the status through your billing section to confirm when it's been fully processed.
However, if you see a failed payment in your history then you need to reach out to us, if you haven’t already, so we can charge the missing payment to avoid your policy being cancelled.
If you have already reached out via email or chat, just ask to speak to a Customer Champion and one of our team will reach out as soon as possible to support you 💙