Napo

We can't yet pre-authorise vet treatment that hasn't happened yet

Can you pre-authorise claims?

How can vets submit a claim?

What info do I need to claim for a client?

How long until I can start claiming?

How long does it take to pay claims?

Can you pay vets directly?

To get access, vets need to register and verify their email address

Why doesn't my vet have access to Napo's vet portal?

Can you send vets a paper form?

I’m a vet and I need to do a policy check

I'm a vet and I'm enquiring about the status of a claim

A policy check isn’t working for me. What can I do?

FAQs from vets

Find answers and get help from Intercom Support and Community Experts

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