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Claims
What to expect when you claim for your pets
28 articles
How long will it take to review my claim?
Can you pay my vets directly?
Can my vet submit a claim?
How do I make a claim?
What’s happening with my claim?
How many times can I claim?
I have visited more than one vet, how do I submit the claims?
Can you guarantee that my claim will be covered?
What's the maximum time limit for me to submit a claim?
How much clinical history do you need for a claim?
Can I claim for behavioural treatment?
Can I claim for food?
What if the "compose email" button doesn't work?
Why does my vet start my claim if I've already paid them?
How do I claim without being charged an admin fee by my vet?
What if my vets refuse to start my claim?
I can't see my claim on my dashboard
Can I claim my excess back?
How do I submit a continuation claim?
I’ve invited my vets to claim, but I don’t see anything on my Claim dashboard.
How to claim for repeat prescription?
Can I update my existing claim?
Can vets submit claim via email?
How should I claim if my pet had more than 1 treatment?
How do I dispute a claim decision?
Can I claim for emergency vet fees?
My vets don’t have a Vet Portal account - how do they submit a claim?
My pet has passed away. How do I claim for their purchase price?