If you’ve already submitted a claim for a condition, and you now have more costs to claim for this same condition - then a new claim will need to be submitted for these further costs. Additional costs cannot be added to an existing claim, even if the claim outcome hasn’t been sent.
This new claim will be a continuation claim, and can be submitted in the same way as the original claim.
Your vets, behaviourist or therapist just need to follow the instructions below:
Go to the Vet Portal - https://www.napo.pet/vet-portal
Start a claim and enter the policy number - ESS-ABC-0001
Fill out the form and submit!
They will be able to use this information to submit any claims you may need. 😊
Just so you know, for vet fees, we only deduct the excess once per condition, per policy year. However, if you have a co-pay applied to your policy, this will be deducted from each claim.