If your pet has had treatment at multiple different practices - each vet, therapist or behaviourist can submit their own claims for all the treatments they have done.
You can either invite your vets, behaviourist or therapist to submit via your dashboard, or you can just give them the following instructions:
Go to the Vet Portal - https://www.napo.pet/vet-portal
Start a claim and enter the policy number - ESS-ABC-0001
Fill out the form and submit!
They will be able to use this information to submit any claims you may need. đ
If your pet has had multiple treatments at the same practice and a claim has already been submitted, then a new claim will need to be submitted for these further costs.
Additional costs cannot be added to an existing claim, even if the claim outcome hasnât been sent. This new claim will be a continuation claim and can be submitted in the same way as the original claim.
Just so you know, for vet fees, we only deduct the excess once per condition, per policy year. However, if you have a co-pay applied to your policy, this will be deducted from each claim.