Claims
What to expect when you claim for your pets
31 articles
- How long will it take to review my claim?
- Can you pay my vets directly?
- Can my vet submit a claim?
- How do I make a claim?
- What’s happening with my claim?
- How many times can I claim?
- I have visited more than one vet, how do I submit the claims?
- Can you guarantee that my claim will be covered?
- What's the maximum time limit for me to submit a claim?
- How much clinical history do you need for a claim?
- Can I claim for behavioural treatment?
- Can I claim for food?
- What if the "compose email" button doesn't work?
- Why does my vet start my claim if I've already paid them?
- How do I claim without being charged an admin fee by my vet?
- What if my vets refuse to start my claim?
- I can't see my claim on my dashboard
- Can I claim my excess back?
- How do I submit a continuation claim?
- I’ve invited my vets to claim, but I don’t see anything on my Claim dashboard.
- How to claim for repeat prescription?
- Can I update my existing claim?
- Can vets submit claim via email?
- How should I claim if my pet had more than 1 treatment?
- How do I dispute a claim decision?
- Can I claim for emergency vet fees?
- My vets don’t have a Vet Portal account - how do they submit a claim?
- My pet has passed away. How do I claim for their purchase price?
- Do I need to update you if my pet’s condition changes?
- What is Vitesse?
- My pet is having multiple sessions of treatment and I’ve paid for it in advance. Can I claim for it?