Vitesse is the payment provider Napo uses to send claims payment if your claim has been approved.
Any payments where we’re refunding premiums due to a cancelled policy will come from our payment provider GoCardless and should say Napo on them.
If you receive any payments you’re unsure of, please contact us via email or chat. If you are already speaking to us on email or chat, simply write ‘Ask a person’ to be directed to one of our Customer Champions. They will be happy to assist you further. 💙