In order to claim for dental treatment, your pet has to have had an annual dental check-up in the 12 months prior to the symptoms of the injury or illness being identified.

The treatment must have taken place within 6 months of the vet's recommendation.*

Dental treatment due to an accident.

For new policies that started on or after 06/03/2025, or renewed on or after 05/04/2025: dental treatment due to an illness such as general dental disease (including tartar removal, root canals and dental extractions).

For policies that started or renewed before 06/03/2025: dental treatment due to an illness including tartar removal, general dental disease, root canals and dental extractions.

Any dental treatment that is pre-existing or has happened within the waiting period of your policy start date.

Any dental treatment your pet receives when your pet hasn’t had an annual check-up in the 12 months before the first symptoms appear.

Any claims made within, or relating to, the waiting period

Any dental treatment not carried out within 6 months of the date your vet first recommended the treatment, unless your vet confirms they couldn’t provide the treatment within those 6 months.*

Any dental treatment not prescribed by a vet.

Any cosmetic or elective dentistry.

For policies that started or renewed before 06/03/2025: Descaling, polishing, and cleaning teeth, unless it’s the only treatment for an illness of the teeth or gums.

For policies that started on or after 06/03/2025, or renewed on or after 05/04/2025: any routine or preventative dental healthcare such as descaling, polishing and cleaning of your pet’s teeth, even if recommended by your vet.

Any claims relating to crowns.

Any claims relating to the vet fee’s exclusions.

Any amount higher than your policy maximum benefit limit.