Sorry about the confusion. That email was to confirm that the payment plan for your current insurance policy has finished.

Each policy year, a payment plan will be set up for your policy. Once all the payments in this plan are paid, the payment plan is finished. If you renew your policy, we will automatically set up a new payment plan as long as you have an active Direct Debit.

So your payment plan finishing doesn't necessarily mean that your policy has ended and it's not up for renewal.

You'll receive an email from us with your renewal quote 30 days before your policy is due to renew. If you have received your renewal email confirmation, that’s great.

Just so you know, policies are set to automatically renew each year. This is to make sure that your pets get continued cover. But you can always opt out of renewals if you'd like from your dashboard.