All Collections
Renewals
Why did I get an email saying my subscription ended?
Why did I get an email saying my subscription ended?

You'll get an email that your direct debit subscription finished

Updated over a week ago

When your renewal is due, you'll get an email from help@gocardless.com titled "Your subscription to Napo Limited has finished". It's just telling you that last year's payment plan has finished.
​
If you've opted out of renewal, then you won't be charged anymore by Napo.
​
If you want to renew, you don't have to do anything! As long as you haven't opted out or cancelled your direct debit, your policy will renew automatically. Before your renewal, you'll get another email titled "You've set up a Direct Debit subscription". This will confirm your payment plan for your new policy year 🌞

Did this answer your question?