It's currently not possible to change the excess amount for your pet insurance. Napo has set the excess amount at £99 per condition, per policy year for vet fees only.

If you purchased your policy or received your renewal email before the 19th of February, 2024, 11:35 AM, then your excess for vet fees only will remain as £75 per condition, per policy year until you renew and at renewal, the excess fee will be changed to £99.

The excess is automatically deducted from your claim payout, and you don't need to pay it separately 😊