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Policies
What Napo covers and how our insurance works
46 articles
What are your cover levels?
Can I set the direct debit to come out on a specific day?
How can I get cover for my other pet?
Am I covered for diagnostic tests like MRI scans, X-rays, and blood tests?
What's the waiting period?
Can I downgrade my cover limit?
How do I pay for my policy?
Can I get a printed copy of my policy?
When does my cover start?
What's an excess?
How much is my excess?
What's co-pay?
Is your policy a lifetime policy?
When does my policy renew?
Is there an age limit for my pet to be covered?
Is my pet covered for pre-existing conditions?
Is my multipet cover limit per pet or shared between all pets?
If I claim, will my premium increase?
Will my premium increase if I don’t claim?
Do you cover complementary therapy treatments?
How can I cancel my policy?
Which cat breeds do you cover?
Which breed should I pick from Napo's list?
Can I change my policy start date?
Do you cover neutering/spaying?
Do you cover vaccinations?
Do you cover intoxication?
What breeds do you exclude from cover?
How do I pay my excess?
How do I log into my Napo dashboard?
How can I find my policy number?
Can I upgrade my cover?
Why have you increased the excess?
How to do a policy check?
Can I change my excess?
How can I pay for my policy?
Can I change my pet's breed?
Do I need to disclose pre-existing conditions before I purchase a policy?
How do I waive the waiting period?
How can I see my remaining cover limit?
I’m switching from another insurer, do I still have a waiting period?
Can I pay for different pets on different bank accounts?
Getting a quote: Why won’t you accept my postcode?
What are the inner limits?
Can I change my pet’s gender?
Can I change my pet’s age/DOB?