You’re only able to have one active direct debit mandate on your account at this time which means all pets have to be paid for on the same account.
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If you need to update your direct debit details, you can do so via the Billing Settings on your Napo Dashboard. Simply click ‘change direct debit’ and save the changes.
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If one of your payments is in "pending submission” status or you recently changed your bank account, it won't let you change it yet. You'll have to wait 1-2 working days for the payment to be "submitted" or up to 7 days for the mandate to settle to update your details again.