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How to do a policy check?
How to do a policy check?
Updated over 4 months ago

We’ve now made policy checks as convenient as possible for your vets to fetch the policy details within seconds because we know how important this information is for vets. Your vets can access your client’s policy information with us at anytime by simply following the steps below:

  1. They just need to be signed up to use our Vet Portal. If they don’t have an account, they can create one here: https://www.napo.pet/vet-portal

  2. If they already have an account then login to their Vet Portal account on the link above. If a password reset is needed, no need to worry, they can reset it using the above link.

  3. Once they login, they will see there is now an option to do policy checks. Select ‘Get Info’ on the blue box where it says ‘Check Policy Info’ to progress to the next step.

  4. Vets must enter our mutual client’s recent policy number and then enter their name in the box below (Please make sure there’s no space before/in between/after the text you input.)

And voila! That is how a policy check is done for your client and their lovely pet!

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