If you’re experiencing an error on FirstVet saying ‘policy not found’ when you try to log in, please try the steps below to resolve this:
Open your FirstVet app or their website.
Click "My Pets"
Click "Add Animal"
Click "Add Pet"
Select your insurance provider.
If you are still having issues please contact us on support@napo.pet or you can reach FirstVet at support@firstvet.co.uk.
If your enquiry is urgent, please contact FirstVet’s customer support line at +44 330 808 1281.
If you have a medical emergency, please contact your local vet immediately.