We’re so sorry to hear your sweet pet has passed away. 💔
To handle cancelling the policy and other admin, please contact us via email or chat to get one of our Champions to do this. It’s important we do this for you to ensure all is setup correctly for you to claim.
To submit a claim for your pet's purchase price, follow these steps below:
Go to your Napo dashboard.
Go to 'Policies' on the left menu.
If their policy is active, click on this.
If their policy has already been cancelled, then select 'Previous policies'.
Go to their most recent policy.
Select 'Claim for Pet’s Name' and then 'Burial or purchase price'.
Please note in order to claim for your pet’s purchase price, you must meet the following terms:
Your pet must have passed away before turning 9 years old.
You must provide us with a statement from your vet stating the date and cause of death.
You must have the original receipt, or reasonable evidence of the purchase including a bank statement, and that the price evidenced matches what you declared when you bought a policy with us. If the purchase price you reported when you bought your policy does not match the price paid on the evidence provided, we will only cover the lower of the two amounts.