Skip to main content
All CollectionsRenewals
Can you price-match competitors?
Can you price-match competitors?
Updated over a month ago

Unfortunately, we are unable to price-match competitors' prices. We understand that exploring different options in the market is common and it’s important to find the best fit for you and your pet’s needs. When considering a policy that appears cheaper, please keep in mind the following:

  • Promotions: Some offers may be temporary or promotional.

  • Claims: New policies may not account for any past claims/conditions, if you have any.

  • Terms & Conditions: New policies often have different terms compared to renewals.

  • Accuracy of Pet Information: In rare cases, the accuracy of pet information might differ. You can review the information we have at www.napo.pet.

As a new customer you are likely to face new terms, including possible exclusions for pre-existing conditions and waiting periods. In contrast, your current policy provides continuous cover from the inception date of your policy if you choose to renew.

This ensures ongoing protection for any issues your pet has shown signs or symptoms of, received treatment, medication or advice for since the policy's inception.

We cannot guarantee claims will be approved in advance as each claim is unique and is assessed on a case-by-case basis.

Options to Reduce Your Renewal Cost:

While this decision might be difficult, you may be able to adjust your cover limit to help manage costs.

You can explore your options through your renewal email to check your updated policy and all information that you need to make an informed decision, your Napo dashboard where you can view prices for the other cover levels and manage your renewal. You can also opt-out of renewal here too up until the day before your renewal date.

It’s important to note:

  • Lowering your cover limit won’t affect ongoing protection for approved conditions.

  • If you choose to downgrade on or after your renewal date, you might need to make a payment at the higher cost to ensure your pet is covered.

  • You can always upgrade your cover at your next renewal. For more details, please refer to the terms outlined on page 28.

If you have any more questions or need further assistance, feel free to contact us via chat or email. If you are already speaking to us on email or chat, simply write ‘Ask a person’ to be directed to one of our Customer Champions. They will be happy to assist you further. 💙

Did this answer your question?