Unfortunately, we are unable to match prices as your renewal quote is the best we're able to offer.
As a new customer, you may face new terms, including possible exclusions for pre-existing conditions and waiting periods. In contrast, your current policy provides continuous coverage from the inception date of your initial policy. This ensures ongoing protection for any issues your pet has shown signs or symptoms of, received treatment for or received medication or advice about since the policy's inception.
With a brand new policy, the following is important to note;
Claims: New policies won’t account for any past claims. (if any)
Terms & Conditions: New policies often have different terms compared to renewals.
Options to Reduce Your Renewal Cost
While this decision might be difficult, you may be able to adjust your cover limit to help manage costs.
Explore your options through your dashboard at napo.pet, where you can view details on costs and manage your renewal, including the auto-renew function, up until the day before your renewal date.
🐾 KEY FACTS 🐾
Lowering your cover limit won’t affect the ongoing protection.
If you choose to downgrade on or after your renewal date, you might need to pay the upcoming premium to keep your policy current.
You can always upgrade your cover at your next renewal. For more details, please refer to the terms outlined on page 28.
If you have any more questions or need further assistance, feel free to reach out to us via email or chat. If you are already in touch with us, ask to speak to a person and one of our Champions would be happy to help.